These Cashfeed Terms of Use inform our visitors, customers and their registered users of the terms under which they may access and use our Platform and the Products offered on or via it. They should be read together with our Privacy Statement, Cookie Statement and, where relevant, our Data Processing Agreement, which together form the Terms. When you use one or more Products, you are also bound by the specific terms applicable to that Product in addition to the Terms.

Part A: General information

Who are we and how can you contact us?

1. The Platform is operated by Cashfeed (Cashfeed BV), Dok-Noord 4D bus 101, Belgium, company / VAT number (BE) 1020118217 ("Cashfeed", "we", "us", "our").

2. You can contact us by email at legal@cashfeed.com or through your usual contact person. For privacy questions, you can also mail legal@cashfeed.com. We will follow up on your request as quickly as we can.

Applicability of the Terms

1. Please read the Terms carefully and make sure you understand them before using the Platform and/or Products. If you do not understand or agree with the Terms, please refrain from accessing or using the Platform and/or Products and contact us.

2. By using the Platform and/or Products, you confirm that you have read, understood and accepted the Terms. Where asked to accept them explicitly, you agree that checking a box counts as your informed, specific, free and full consent, like a signature.

3. A person accepting the Terms for a legal entity warrants they have the power and consents to bind it, and may be held responsible for non-compliance. Cashfeed's customer imposes the Terms on its users and is fully liable towards Cashfeed for their non-compliance.

4. You can print a copy of the Terms and can also view them online at any time.

5. Arrangements regarding the Products may also be set out in a separate agreement (customer contract, quote, agreement, etc.). These Terms are an integral part of that agreement. In case of inconsistency, and only to that extent, the customer contract prevails; otherwise the Terms continue to apply in full.

What the Platform offers

1. The Cashfeed Platform automates essential aspects of your financial administration. It lets users receive and send invoices efficiently, including through the Peppol network, centralizes financial documentation such as invoices and receipts, and automatically imports bank transactions for real-time reconciliation with invoicing data.

2. When you use the Platform you gain access to the services and features above, depending on your current plan. Full details are on our website at www.cashfeed.com.

3. The Platform also offers the Cashfeed Business Account, a payment account with related payment services (including an IBAN, SEPA payments and payment cards). These payment services are provided by Swan (see Part D), a licensed electronic money institution authorized to provide payment services, and not by Cashfeed.

Part B: Conditions relating to the use of the Platform

Accessing the Platform

1. Access is granted in the manner provided by the Platform you use. The right of use is always personal, limited, non-exclusive, non-transferable and temporary, and is conditional on your full compliance with the Terms.

2. The Platform is offered in English.

3. You are responsible for taking all technical and other measures needed to access and use the Platform.

4. You are responsible for compliance with these Terms by all persons who use your device to access the Platform and Products.

5. We do not guarantee that the Platform or any of its functionalities will be free from errors or defects.

Use of our Platform

1. You may only use the Platform and/or Products after creating an account with a valid email address. Access is not available to visitors without an account. After registering and entering into a subscription, you can use the Products within your plan's features and limits.

2. Use of the Platform is solely for internal use within your organisation or for your own professional purposes, including integrations with external systems such as accounting software. Commercial resale, redistribution or systematic external use outside your subscription or the intended functionality is not permitted.

3. The Platform and Products are for professional use only. You warrant that you access them only in a professional capacity and for internal business purposes.

4. Access requires an account. Your data is processed in line with our Privacy Statement. When logging in via third-party providers (e.g. LinkedIn, Google or Microsoft), those providers' terms also apply to your account access.

5. Your account is personal and confidential. Notify us immediately at legal@cashfeed.com of any unauthorised use, loss or disclosure of your account or any breach of security. Log out at the end of each session.

6. Each account is personal and linked to one individual user. You may not share credentials or create shared accounts. Each paid account is linked to a single VAT number; within it, the primary user may invite team members from the same organisation using professional email addresses. Bypassing these conditions may lead to suspension or termination and applicable fees.

7. For a company customer, and unless agreed in writing, use is reserved exclusively for the registered users of that company, excluding other companies (even affiliated) or users.

8. We may deactivate, disable or suspend your account (or all accounts in a company profile) if we believe the Terms have not been complied with or that we, you or other users face a security, commercial or other risk.

How to use or not use our Platform and Products

1. You may only use the Platform and Products for lawful and authorised purposes. You may not use them in violation of applicable law; in an unlawful or fraudulent manner; to harm others or us; to probe, scan or test vulnerabilities or breach security; to place an unreasonable burden on the infrastructure; to interfere with proper functioning; or to transmit viruses or other malicious code.

2. You also agree not to reproduce, duplicate, sublicense, copy, create derivative works from, reverse-engineer or otherwise misuse any part of the Platform, nor transfer the agreement to a third party; not to use the Platform to build a competing product or service; not to use any device or process to retrieve, index, data-mine or scrape the Platform or circumvent its structure; and not to gain unauthorised access to or disrupt the Platform or its infrastructure.

Intellectual Property Rights

We are the owner or licensee of all intellectual and/or industrial property rights in the Platform (including trademarks) and the underlying code. You acquire no rights beyond the limited rights of use expressly provided in these Terms, and will not damage, limit or affect our rights. We may use and commercially exploit any suggestions, feedback or know-how received from customers without compensation.

Links to and on the Platform

Linking to our Platform must be fair and legal and must not damage or exploit our reputation, or suggest an association or approval that does not exist. We may provide links to third-party platforms and content for information only; we take no responsibility for them and they may be subject to their own terms, which it is your responsibility to review.

Part C: Conditions relating to the use of the Products

Ordering of Products

1. You can conclude a paying agreement (subscription) through our sales channels, including self-service online, choosing the plan whose conditions are described on our website or discussed with us.

2. We only allow use of our Products by persons at least 18 years old and, when contracting for a company, by persons authorised to represent it. Those who do not meet these criteria cannot contract, and any circumvention results in immediate termination, with all our legal rights reserved. You must comply with all applicable laws, and we archive the contract, though we recommend you keep your own copy.

3. You are responsible for ensuring that all information provided when contracting is true, complete and accurate, and must notify us of errors or changes as soon as possible, failing which we may cancel the contract.

Price and payment

1. Fees and prices are communicated before the agreement; the customer accepts them and acknowledges prior knowledge of them.

2. Fees include only what is expressly stated, excluding any other products or services.

3. Prices may be indexed upwards annually on the anniversary of the agreement, without prior notice, using: New Price = Base Price × (0.2 + 0.8 × (New Index / Initial Index)), where the index is the Agoria (Belgium) "reference wage cost national average" for the month before signing (Initial) and before indexation (New).

4. In addition, Cashfeed may adjust prices at any time, notified at least thirty (30) calendar days in advance. If the customer does not agree, they may terminate under Article 11; otherwise the new prices apply after the notice period.

5. Payments are made in advance: within fourteen (14) calendar days for monthly agreements and thirty (30) for others, from receipt of our invoice. Payments are definitive and non-refundable. Access is conditional on full and timely payment, and we may suspend access if amounts remain unpaid after sixty (60) calendar days.

6. Late payment carries interest of twelve percent (12%) automatically from the due date, plus collection costs of ten percent (10%) of the invoice amount, minimum EUR 200 per unpaid invoice, without prejudice to further costs and damages.

7. Any protest against an invoice must reach us within fourteen (14) calendar days of receipt; otherwise the invoice is deemed irrevocably accepted.

8. We may send invoices electronically. You are responsible for their proper storage and retention and for related legal requirements.

9. To the extent permitted by law, you waive any right of compensation or set-off.

Term and Notice

1. Unless agreed otherwise in writing, each paid agreement runs for one (1) year (the Initial Term), renewing automatically for the same duration (each a Renewal Term).

2. If a different initial term is agreed, renewal is for the same duration. Either party may prevent renewal by email to legal@cashfeed.com at least thirty (30) days before the end of the current term. Team subscriptions renew for all members in the same way.

3. The customer may terminate before the end of a term if Cashfeed notifies a price change under Article 10.4, provided the termination is received before the change takes effect.

4. Requests to reduce the subscription can only take effect at the end of a term, submitted at least thirty (30) days beforehand, and are subject to mutual agreement; otherwise the agreement renews on existing conditions.

5. Requests to increase the subscription can be made at any time, subject to agreement. Additional users are charged pro rata in advance for the remaining term and share the same term; other additional Products are charged and paid in advance before delivery.

6. We may suspend or deny access immediately if you breach the Terms, including for late or missing payment, without prejudice to further compensation.

Important conditions relating to the use of our Products

1. Through the Platform we offer certain Products (information, reports, materials, links, recommendations, enriched data, etc.), some created by us and some by third parties. Where we compile information ourselves, we do so as an obligation of means based on public sources; some outputs rely on algorithms, models or AI and are subjective assessments and our trade secrets, and may be incorrect, incomplete or not up to date. Third-party Products are issued under those third parties' responsibility.

2. The Products are provided "as is". We do not guarantee their reliability, accuracy, completeness or suitability for your purpose; it is your responsibility to satisfy yourself that they meet your objectives.

3. The information is only one source for you to consider and is not legal, financial, commercial or other professional advice. You must consult other sources; any reference to our Products in a commercial context is on your own responsibility.

4. If you consider information on the Platform incorrect, you can contact us and we will use best endeavours to respond, without prejudice to the automatic nature of our algorithms and models.

5. The Platform may, in some cases, let customers purchase services provided by third parties. These fall outside Cashfeed's control and responsibility, and create a direct relationship between the customer and the third party, to which Cashfeed is not a party. Cashfeed acts solely as a facilitator and accepts no liability for the third party's services, damage arising from them, the third party's conduct, or any dispute between the customer and the third party. The payment services provided by Swan within the Cashfeed Business Account are governed by the section "Payment services provided by Swan" in Part D, which prevails for those services.

Accessing the Platform

1. While we make reasonable efforts to keep the Platform available, we do not warrant uninterrupted or always-available access, and accept no liability if it is temporarily unavailable or restricted.

2. We are not liable for loss or damage caused by malware (virus, DDoS attack or other harmful material) that may infect your equipment, programs or data due to your use of the Platform.

Part D: Specific product conditions

Access to customer data

We offer an optional integration (the "Integration") between Cashfeed's database and the customer's database (the "Customer Database"), letting Cashfeed access, process and, where necessary, complete or enrich that data for the relevant Products. The Integration is subject to additional provisions that apply alongside the other Terms, and proceeds technically as agreed with the customer.

The Integration may only be used for normal, lawful internal business purposes; it remains Cashfeed's property and grants the customer a right to extract, modify and upload data for the duration of the agreement, limited to data points predefined by Cashfeed. It is provided "as is" as an obligation of means, without a guarantee of uninterrupted availability, and Cashfeed may make changes and additions at any time.

The customer is solely responsible for securing its own network and IT infrastructure, and Cashfeed is not liable for security incidents at the customer arising from use of the Integration. Cashfeed may suspend the Integration or database access where reasonably necessary (for example a security or operational threat or overload), notifying the customer as soon as practicable. All IP rights in the Integration remain with Cashfeed (and its licensors); the customer receives only a conditional, revocable, time-limited right of use.

The data in the Customer Database remains the customer's exclusive property; Cashfeed uses it solely to provide the Products and the Integration and never shares it with third parties unless agreed in writing. The customer warrants it has all necessary rights and consents to allow Cashfeed to access and process that data, and indemnifies Cashfeed against any breach. The Risk allocation provisions (Part E) also apply to the Integration.

Specific terms applicable to the use of browser extensions

We may offer a browser extension (the "Extension") that extends the Platform's functionality to your browser, subject to additional terms alongside the other Terms. By using the Extension you acknowledge it has access to your internet and browser traffic as needed to provide its functionality, and may collect and process data such as URLs, browsing history and interaction patterns; see our Privacy Statement for details.

Data collected through the Extension is used solely to deliver Cashfeed's Products and is not shared with third parties unless necessary to operate the Extension or expressly permitted. We take appropriate measures to protect it, though using an extension carries inherent risks. You are responsible for your browser settings and the permissions you grant, and Cashfeed is not liable for damage from incorrect use or configuration.

Cashfeed may update or modify the Extension and encourages prompt installation of updates. You may stop using it at any time by removing it. Cashfeed strives for compatibility with the latest browser versions but does not guarantee it on all devices or with other software. The Extension and associated technologies, trademarks and content are Cashfeed's IP; you receive only a temporary, personal, non-exclusive right of use. You may not use the Extension for illegal purposes, to disrupt the Platform, or to harm Cashfeed or third parties.

Payment facilitation and customer responsibility

1. Certain features let users initiate or prepare payment requests, including SEPA transfers, which may be submitted through your Swan payment account. These features are facilitation tools; the final execution of any payment is subject to your review and explicit approval in your own banking environment.

2. You are solely responsible for verifying the accuracy and completeness of payment details, including amounts and recipient information, before authorising any transaction. Cashfeed cannot be held liable for erroneous or unauthorised payments, even where errors originate from automated suggestions or integrations.

3. By using the payment-related features you acknowledge that the final responsibility for review and approval of payments always lies with you.

Payment services provided by Swan

The following section is added to Part D and applies in addition to the other Terms.

1. Payment services within the Cashfeed Business Account. For payment services within the Cashfeed Business Account, Cashfeed engages the French licensed e-money institution Swan SAS, 91 rue du Faubourg Saint-Honoré, 75008 Paris, France ("Swan"), which is authorized to provide payment services by the Autorité de Contrôle Prudentiel et de Résolution ("ACPR") under registration number 17328. All payment services, including but not limited to account opening, IBAN assignment, payment processing (SEPA) and payment cards, are provided exclusively by Swan.

2. Separate contractual relationship with Swan. Use of the Cashfeed Business Account requires the opening of a Swan payment account. This requires your prior acceptance of Swan's General Terms and Conditions, which form the basis of a separate contractual relationship between you as the software user and Swan. Cashfeed is not a party to that relationship and has no influence over its content or performance.

3. Cashfeed's role. In this context, Cashfeed acts both as a technical intermediary and as a commercial agent ("Commercial Agent"), without itself providing payment services. Cashfeed is not a bank, payment institution or electronic money institution and at no point holds your funds.

4. Fees. Banking and payment fees relating to the Cashfeed Business Account are set and charged by Swan directly to you as the account holder, in accordance with Swan's Terms and Conditions. Cashfeed's own fees cover only the Cashfeed software licence and the value-added functionality of the Platform (for example, the preparation of payment orders), billed under your selected plan. Cashfeed does not charge you for any banking or payment fee. Where Cashfeed elects to bear certain Swan fees on your behalf, it may say so, but this does not make Cashfeed the provider of the underlying payment service. For the avoidance of doubt, any cashback offered under your plan is a commercial benefit provided by Cashfeed and does not constitute a payment service.

5. Liability. Cashfeed is not responsible or liable for the payment services provided by Swan, nor for any act, omission, decision or performance of Swan (including account opening or refusal, execution of transactions, suspension or closure of the account). Any claim relating to the payment services is to be addressed to Swan. The Risk allocation provisions in Part E of these Terms apply accordingly.

6. Data and onboarding. Opening and operating a Swan payment account requires Swan to collect and process your data, including identity and anti-money-laundering (KYC) data, as a controller under Swan's own terms and privacy documentation. Cashfeed transmits the data necessary to facilitate onboarding in its capacity as intermediary. Swan's processing of that data is governed by Swan's documentation, not by these Terms.

7. Cashback. Where your plan includes cashback, the cashback is a Cashfeed rewards programme, determined and calculated by Cashfeed on the basis of card-spend data, and applied by deduction from your next invoice. Cashfeed may amend, reduce, suspend or discontinue cashback at any time and at its own discretion, in particular where it ceases to generate positive net revenue for Cashfeed, without any right to compensation on your part.

8. Safeguarding of funds. Funds held in the Cashfeed Business Account are held by Swan and safeguarded at one or more partner credit institutions, separately from Swan's own funds. If Swan were to fail, the safeguarding bank or banks guarantee the totality of these funds. The French deposit guarantee scheme (Fonds de Garantie des Dépôts et de Résolution, FGDR) does not apply directly to you as the end customer. The applicable safeguarding conditions are set out in Swan's Terms and Conditions.

Part E: Important other legal provisions

Risk allocation

1. To the fullest extent permitted by law, and given the nature of the services and information provided through our Products, we exclude liability for any damages, costs or loss arising from use of the Platform and/or Products. Nothing excludes or limits liability where not permitted by mandatory law, including our wilful misconduct or gross negligence.

2. We are never liable for indirect or consequential loss, including loss of opportunity, data, business, increased debts or anticipated profits.

3. Our full and aggregate liability (not per claim) for events attributable to us is limited to the fees paid by the customer in the year in which the harmful event occurs (or the first such year).

4. Neither the customer nor any third party may bring a non-contractual claim against Cashfeed's auxiliaries (Article 6.3 of the Belgian Civil Code), including shareholders, directors, representatives, employees, subcontractors, consultants and advisors, excluding the statutory provisions on non-contractual liability for auxiliaries.

5. You indemnify us against all costs, losses and damages from any third-party claim due to your use of the Products or reference to information in them in breach of the Terms, and for your use of the Platform and/or Products in breach of the Terms.

6. We are not liable for matters beyond our control (e.g. internet failures, unavailability of networks, delays or malfunctions of third-party suppliers).

Protection of personal data

We process personal data of visitors and users as explained in our Privacy Statement, which also sets out your rights. We provide a further information document on www.cashfeed.com explaining how we collect and process data about the persons about whom we make information available, and how to contact us.

Binding force and waiver of right

If any provision is held invalid or unenforceable, the remaining provisions keep their force, and the parties replace the invalid provision with one that reflects its original intention as closely as the law allows. Failure to exercise a right is not a waiver, which requires express confirmation. The rights in the Terms are cumulative.

Logs and monitoring the use of the Platform

We log certain activities of visitors and users (each a "Log") for evidentiary purposes and to detect and resolve problems. By using the Platform you agree we may use Logs for auditing and evidence, and you accept their evidential value in a dispute or to verify compliance. This does not affect the legal means of proof a party may rely on.

Amendments to the Terms and the Platform

We may change the Terms at any time without prior notice; the last revision date appears at the end of the document. Continuing to use the Platform under modified Terms means you accept them; if you do not agree, you must stop using the Platform. We recommend consulting the Terms from time to time. We may also modify, replace or discontinue functionalities of the Platform and/or Products at any time without prior notice and without compensation, while endeavouring to preserve basic functionality.

Transfer

We may transfer the agreements with our customers (including the Terms) in the event of a reorganisation or restructuring (e.g. acquisition, demerger, merger, split-off or investment). We do not require the customer's consent but will inform them.

Interpretation

Headings and sub-titles are for convenience only and cannot be used to interpret the clauses. The parties declare they cannot invoke Article 5.74 of the Civil Code or any provision with similar scope.

Termination of the Agreement

Provisions intended to survive termination of our relationship continue to apply and remain in force between the parties.

Applicability of terms and conditions

Unless explicitly agreed otherwise, only these Terms apply to the relationship between Cashfeed and its customers and users, to the exclusion of any other conditions of the customer, even if they state that they apply and are not expressly protested by Cashfeed.

Applicable law, competent court and follow-up of complaints

1. Belgian law applies to the agreement, excluding the rules of international referral under Belgian private international law.

In addition, the payment services provided by Swan are governed by Swan's own General Terms and Conditions and by French law, under the supervision of the ACPR. Nothing in these Terms affects that separate relationship between you and Swan.

2. All disputes arising from or relating to the Platform and/or Products, the agreement, or the interpretation and enforcement of these Terms fall within the exclusive jurisdiction of the competent courts of the judicial district of Antwerp, Belgium.

3. We prefer that you contact us first in the event of a discussion or complaint, so we can try to resolve it together, and we will do our best to answer quickly.