Suppose you discover your existing Peppol tool isn't quite right for you. You consider a few other options—thought about Cashfeed?—and ultimately decide to switch.
Just like switching phone providers or moving addresses, this has certain implications. According to Peppol legislation, you can only place your "mailbox" in one location. Every Belgian company is identified on the Peppol network by its company number, so you can only be registered with one Access Point at a time. This prevents invoices from being sent (duplicately) to different systems.
When your supplier wants to send you an invoice, their system consults the central Peppol directory. This directory shows where your company is currently connected. If you switch providers, this registration needs to be updated.
Sending invoices, on the other hand, can be done from multiple Peppol tools, as long as your invoices follow each other chronologically in invoice numbering.
Switching Peppol Access Points? Here's how to do it without any hassle! 🔄
Back to that inbox. The law requires you to unsubscribe somewhere before you can sign in to a new tool. And you have to do it in this order. Hopefully, you still remember where you were signed in; if not, you can also check the Peppol Directory for this .
Switching Peppol Access Points isn't that difficult, but the option isn't readily available with every tool. We'll go over some of the most prominent providers.
Cashfeed
Log in via app.cashfeed.com
Navigate to Settings > Organisation, at the bottom you will find your Peppol registration(s)
Under "General PEPPOL registration", click on the " Unsubscribe" option
Your application will then be submitted immediately. If this doesn't work, please contact info@cashfeed.com .
Billit
Log in via my.billit.be
Navigate to Settings > Company details > Peppol
Click on "Unsubscribe from Peppol".
You may need to confirm your unsubscribe. If this doesn't work, please contact support@billit.be .
OkiOki
Log in via account.okioki.app.
Navigate to Settings > Billing > Peppol connection
Click on the " Disconnect Peppol connection " option .
You'll receive confirmation that your company has been successfully deregistered. If this doesn't work, please contact support@okioki.be .
Odoo
Log in to your Odoo account
Navigate to Accounting > Settings > PEPPOL
Choose to unsubscribe.
If this doesn't work, please contact peppol@odoo.com .
Octopus
Log in to your Octopus account
Navigate to Management > Company data > Peppol tab
Click on the option “Deactivate Peppol connection”.
If this doesn't work, you can contact support@octopus.be .
Clearfacts/Kyte
Your registration here was likely handled by your accountant. Contact them to request that your Peppol registration be cancelled. For further questions, please contact Clearfacts customer service at support@clearfacts.be .
Lucy
Lucy hasn't yet built this option into the platform. So, it's best to contact your accountant or Lucy directly at hello@getlucy.ai .
Other
Are you registered with another Peppol tool? Find a more complete list and a sample email below. It contains all the information your provider needs to unsubscribe you.
Billit : support@billit.eu
Billtobox: support@billtobox.com
Cashfeed: info@cashfeed.com
CodaBox : peppol@codabox.com
Octopus : support@octopus.be
Odoo : peppol@odoo.com
Unified Post : info@unifiedpost.com
Billit: support@billit.eu
Billtobox: support@billtobox.com
CodaBox: peppol@codabox.com
Exact (via Basecone) : support@basecone.com
Horus Software: info@horus-software.be
Ixor: info@ixor.be
Lucy: hello@getlucy.ai
Nymus: info@nymus.be
Octopus: support@octopus.be
Odoo: peppol@odoo.com
Okioki: support@okioki.be.
Scrada: info@scrada.be
Sample unsubscribe email
Onderwerp: Uitschrijving Peppol Access Point - [je ondernemingsnummer]
Geachte,
Graag verzoek ik u om mijn onderneming uit te schrijven van jullie Peppol Access Point.
Bedrijfsgegevens:
Ondernemingsnaam: [Je officiële bedrijfsnaam]Ondernemingsnummer: BE [je 10-cijferige nummer]
Gelieve mij te bevestigen wanneer de uitschrijving effectief is doorgevoerd.
Met vriendelijke groet, [Je naam]
It's best to actively follow up if you haven't received a confirmation after 48 hours. If a provider doesn't respond after several attempts, you can also file a complaint with the Federal Public Service Economy.
Do you want to re-register elsewhere immediately afterward? Please note that some tools can take up to 24 hours to process your deregistration, and therefore before you can re-register as a Peppol recipient. It's still unclear how invoices will be received during this interim period. Expecting an invoice? Please inform your suppliers.
Frequently Asked Questions
How long does it take to switch Peppol providers?
It can take up to 24 hours for your unsubscription to be processed after submitting the request. This refers to submitting the request to the Peppol Directory, not requesting your unsubscription via email through your tool itself.
Can I still receive invoices during the transition?
There is a short transition period of up to 48 hours during which invoices may be mishandled. Inform key suppliers about this.
Do I need to inform my suppliers about the switch?
Technically not – the Peppol network automatically routes to your new provider. However, it's wise to inform your key contacts, especially if you expect to receive an invoice from them.
How much does it cost to switch Peppol providers?
Most providers don't charge cancellation fees. Cashfeed has no setup or implementation fees.
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